1. Acceptance of Terms
By placing an order with IEngrave Optics LLC ("IEngrave", "we", "us"), you agree to these Terms of Service. They apply to every quote, sample, stock order, custom production run, and private-label engagement, and they supersede any conflicting language on a buyer's purchase order unless we agree to the conflict in writing.
2. Wholesale Account
IEngrave Optics sells only to optical labs, retailers, eyewear brands, and other trade buyers. Account approval is at our sole discretion and may require business verification (resale certificate, business licence, or equivalent). Accounts are non-transferable; account credentials must be kept confidential by the account owner.
3. Orders
An order is accepted when we confirm it in writing or through our web portal. Until then, an order is a request and pricing or availability may change. We reserve the right to decline or partially fulfil any order, including for stock shortages, pricing errors, or credit concerns.
Cancellations on accepted orders may be subject to a restocking or production-stage fee as quoted to the buyer at the time the cancellation request reaches us, reflecting the work already performed on the order. Custom, engraved, and private-label items are non-cancellable once production has started.
4. Pricing & Payment
All prices are quoted in U.S. dollars and exclude tax, duties, and shipping unless otherwise stated. Quoted pricing is valid for the duration shown on the quote or for thirty (30) days from the date of issue, whichever is shorter.
Unless the buyer is on agreed net terms, payment is due before production begins. Net-term invoices are due on the date stated on the invoice; late balances may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law. We may suspend production, shipping, or account access on overdue accounts.
Accepted methods include card payments through the web portal, ACH / wire transfer, and check on approved accounts. The buyer is responsible for any payment processing fees disclosed at checkout.
5. Shipping
Shipping fees are quoted at checkout and added to the invoice. Shipment is FOB Origin: title and risk of loss pass to the buyer when the shipment leaves our facility, and the carrier acts as the buyer's agent thereafter. Delivery dates are estimates; we are not liable for delays caused by the carrier, customs, weather, or other circumstances beyond our reasonable control.
For international orders, the buyer is the importer of record and is responsible for duties, taxes, customs clearance, and any restricted-goods filings. Refused or undeliverable shipments are returned at the buyer's expense.
6. Returns & Exchanges
Stock items in unused, original condition may be returned within thirty (30) days of delivery, with prior written return authorisation, and are subject to a 3% restocking fee calculated on the original product subtotal. Custom, engraved, and private-label items are not returnable except for verified defects.
Products approved for exchange are subject to a 5% exchange fee, calculated on the original product subtotal.
Return shipping is the buyer's responsibility. IEngrave Optics is not liable for return shipping costs, lost return shipments, or transit damage on returned items. We recommend insured, tracked shipping for any return.
We reserve the right to decline returns or exchanges where the product was delivered conforming to the order as accepted — including agreed shape, cut, colourway, quantity, and engraving specification. Buyer remorse, downstream design changes, and end-customer returns at the buyer's distribution channel are not grounds for return.
Defects and shipping discrepancies must be reported to us within ten (10) business days of delivery so we can inspect, replace, or credit the affected items. After that window, an order is deemed accepted as shipped.
7. Custom & Private Label
Custom shape, finish, engraving, and private-label production is built to the buyer's approved specifications. We may produce a small overrun or underrun (typically within 5%) to account for in-line quality control; we invoice for the quantity actually shipped within that tolerance.
Tooling, dies, and digital cut files developed for a specific buyer remain our property unless a separate written agreement assigns them to the buyer. The buyer warrants that any artwork or marks they supply for engraving or private-label use are theirs to license to us for that purpose.
8. Regulatory Compliance & End Use
IEngrave Optics provides laser engraving and finishing services applied to substrates either supplied by the buyer or selected by the buyer from our catalogue. Engraving content, placement, marks, finish specification, and finished-product configuration are at the buyer's direction. We do not provide regulatory, optometric, or design advice; the buyer is responsible for the lawfulness of the engraved product as it is placed on the market.
As between the parties, the buyer is the manufacturer or own-brand labeller of the finished product. The buyer is responsible for compliance with all laws and standards applicable to the sale of optical product in the buyer's distribution channels, including without limitation: FDA registration and listing where required; ANSI Z80.3, Z80.1, and Z87.1 standards as applicable; the impact-resistance requirements of 21 CFR 801.410; lens marking, packaging, and labelling rules; state board of optometry, optician, or ophthalmic dispensing licensing rules; and any equivalent foreign medical-device, consumer-product, or import regulation in markets where the buyer sells.
The buyer represents and warrants that it has all rights and authority necessary to commission the engraving requested — including for any third-party brand marks, registered designs, licensed artwork, or patented decoration — and that the finished product, as engraved per the buyer's specifications, will be lawful for the buyer to sell through its intended distribution channels.
9. Intellectual Property
Our catalogue images, product designs, brand marks, and documentation are owned by IEngrave Optics and licensed to buyers only for the purpose of marketing and reselling product we shipped to them. Re-use beyond that — for unrelated brands, knock-offs, or third-party sales — is not permitted without our written consent.
10. Warranties
We warrant that products shipped will substantially conform to the specifications agreed at order acceptance, free of material defects in workmanship and material under normal use, for ninety (90) days from delivery or the longer period stated on the order confirmation, whichever applies. This warranty does not cover damage caused by mishandling, modification after shipment, or use outside the product's intended optical application.
EXCEPT FOR THE LIMITED WARRANTY IN THIS SECTION, ALL PRODUCTS ARE PROVIDED "AS IS" AND WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT TO THE FULLEST EXTENT PERMITTED BY LAW.
11. Limitation of Liability
To the maximum extent permitted by law, IEngrave Optics is not liable for indirect, incidental, special, or consequential damages — including lost profits, lost customers, or downstream eyewear-brand recalls — arising out of or related to product supplied under these Terms. Our cumulative liability for any claim is limited to the amount paid for the specific order giving rise to the claim.
12. Indemnification
The buyer will defend, indemnify, and hold IEngrave Optics harmless from third-party claims, damages, fines, and reasonable legal fees arising out of: (a) the buyer's downstream sale, distribution, or end-use of product engraved or supplied under these Terms; (b) any third-party intellectual-property claim tied to artwork, marks, or designs the buyer supplied to us or directed us to apply; and (c) regulatory action by the FDA, state licensing boards, customs authorities, or equivalent foreign agencies arising out of the buyer's sale of the engraved product.
IEngrave Optics will defend, indemnify, and hold the buyer harmless from third-party claims arising out of our own gross negligence or wilful misconduct in performing the engraving service, subject to the liability cap in Section 11.
13. Force Majeure
Neither party is liable for delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, including acts of God, natural disaster, fire, flood, pandemic, public-health orders, war, civil unrest, terrorism, labour action, equipment failure, power or utility outage, supplier failure, carrier failure, customs hold, or government action. The affected party will notify the other promptly and use reasonable efforts to resume performance.
14. General Provisions
Amendments. We may update these Terms from time to time. The version in effect at the time an order is accepted governs that order; later changes do not retroactively alter the terms of a previously accepted order.
Assignment. Neither party may assign these Terms without the other's written consent, except either party may assign without consent in connection with a merger, acquisition, or sale of substantially all of its assets, with notice to the other party.
Confidentiality. Each party will keep confidential the other party's non-public business information disclosed under these Terms — including quotes, pricing, custom specifications, tooling files, and engraving artwork — and will use it only for performing under these Terms. This obligation survives termination.
Privacy. Information collected through the web portal is handled per our Privacy Policy, posted at iengraveoptics.com.
Notices. Operational notices may be sent through the web portal or to the email address on the buyer's account. Legal notices must be sent in writing to the address in the Contact section, with a copy to sales@iengraveoptics.com.
Severability. If any provision of these Terms is held unenforceable, the remainder remains in effect and the unenforceable provision is reformed to the minimum extent needed to be enforceable while preserving the parties' intent.
Entire Agreement. These Terms, together with any quote or order confirmation we issue, are the entire agreement between the parties on this subject and supersede prior discussions and proposals.
Waiver. A failure to enforce a provision is not a waiver of the right to enforce it later.
15. Governing Law
These Terms are governed by the laws of the State of New York, without regard to its conflict-of-law principles. Any dispute will be brought in the state or federal courts of New York County, New York, and both parties consent to that exclusive jurisdiction and venue.
16. Contact
Questions about these Terms — or about a specific quote, order, or shipment — can be sent to sales@iengraveoptics.com or +1 (682) 407-4764.
IEngrave Optics LLC